You are responsible for your backups and web content.
We create our own weekly backups of shared servers, and we can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. Our backups are made every week on a random day, and only the newest backups are kept. We make no guarantees about our weekly backups, and we do require a Rs 950 fee to restore the backups. If you can provide your own backup file, then there is no fee levied for this.
To request a restoration of your content from a backup file, simply open the support ticket. When you get to the instructions, please clearly indicate what content you want restored and what you do not want restored.
On the Dedicated/VPS hosting, we do not make any backups. You can partition space on your hard drive for backups, or purchase a new hard drive for backups.
Note: You may only create backups via cPanel of 4 GB or less. If your backup is larger than 4GB, you must contact support for help to bypass the limit.
What if my account was suspended?
If your account is suspended less than 1 week before we run backups, your account will still be backed up!
If you are suspended for more than a week when we run backups, your old backup will be erased and you will not be included in the new backups. Thus, we will have NO backups for your account. So, it is very important that you maintain your own backups.
How do I restore my own backup?
A partial backup (home directory backup) can be restored in cPanel, same place where you made the backup.
A full backup must be restored by the root user for the server. We will restore your full backups for free. Simply open the support ticket. When you get to the instructions, please indicate the name of the file and where we can find it.
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We do NOT allow Adult Web sites to be hosted on our servers.
How can I change my User Name?
We do not change the username assigned to your account because it is associated with your domain.
Is there a minimum term commitment?
No, you can close your account out at anytime. Setup fees, SSL certificate fees and domain name...
Acceptable User Policy
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100% Uptime Guarantee
We do provide a 100% uptime guarantee.
