Articles

Account Activation Time

The average processing time for new orders is 4-6 hours. Please note that all orders are being...
Can I update my information while my order is being processed?

Unfortunately, your information cannot be updated while your order is being processed....
Do I get a Site Seal when I purchase an SSL Certificate?

Yes you do receive a Site Seal when you purchase an SSL Certificate.
Do we offer SSL certifications ?

A shared SSL Certificate is provided with every WebHostingPeople.net account. Private SSL...
How can I find my client ID?

Your client ID is listed on your invoice as the first half of your invoice number. It is also...
How can I find out what my plan includes?

Details of the WebHostingPeople.net plans can be found at: www.WebHostingPeople.net
How do I add another domain to my account?

You can add unlimited domains to your WebHostingPeople.net account. For help and videos please...
How do I cancel my account ?

With WebHostingPeople.net you can cancel your account at ANYTIME.The easiest way to do this is to...
How do I order?

You can place your order online, the process is easy and secure. To place your order simply...
How do I pay an invoice ?

You can pay an invoice by logging into  billing@WebHostingPeople.net using your...
How do I pay with PayPal ?

When you are placing your order with WebHostingPeople.net you are given the option to pay by...
How do I transfer my domain name from my old host to WebHostingPeople.net?

If you are looking to transfer your domain name you currently have hosted or registered elsewhere...
How do I update my contact information ?

You can update your billing contact information in your billing account at...
How do I view my information in your system?

You can view all of your personal and billing information at your customer portal. Your login...
How do I view my invoices ?

You can view your invoices by logging into your  customer portal using your...
How do you log into Support & Billing?

You can log into your WebHostingPeople.net billing account by going to Client Portal...
How long do you keep my account details in your system?

We keep account details in our system for 30 days after a cancellation has taken place, but under...
I ordered an SSL or static IP and now my site is down.

When you order a SSL we assign a static IP to your account. A static IP is required for...
I'm trying to place an order and get an 'Charge declined' error message.

This message usually appears when you don't have enough funds to cover the cost of the...
I've lost my control panel/billing logins

If you have forgotten or lost your username or password you can have your welcome email resent,...
If I cancel my account after 30 days can I get a refund with your anytime money back guarantee?

As we offer an 30 Day money back guarantee.  For further information on this please review...
If I cancel my account, can I reactivate it?

Your account can be reactivated by WebHostingPeople.net if you cancel it. If you originally...
Payment Terms (cycles)

We have support for the following payment cycles Every 12 months Every 24 months
We offer a FREE UPGRADE option

  We offer a FREE UPGRADE option. You can upgrade at any time without any...
What does WebHostingPeople.net charge for hosting?

Our Hosting Plans are as per your requirement. Please visit our our website #...
Where are your Terms & Conditions located ?

You can view our Terms & Conditions on the footer of our website WebHostingPeople.net